Returns & Exchanges

At Perfume Network India, we strive to ensure your fragrance experience is seamless; however, due to the hygiene-sensitive nature of beauty products, we only accept returns for items that arrive damaged or incorrect. All return requests must be initiated within 48 hours of delivery to qualify for a replacement or refund.

Return Process

• 1.
  Document the Issue

  Capture clear photos or a short video of the damaged product and its original shipping label immediately upon unboxing.

• 2.
  Contact Customer Support

  Email our support team at [email protected] with your order ID and the attached media documentation for verification.

• 3.
  Verification and Approval

  Our quality control team will review your request within 24-48 hours and provide instructions for a reverse pickup if the claim is approved.

• 4.
  Resolution Process

  Once the returned item reaches our warehouse, we will dispatch a fresh replacement or initiate a full refund to your original payment method.